Frequently Asked Questions
We have put
together this section to provide you with information the
demo may not have given you. Our shopping cart has several
powerful features, making it very flexible beyond the scope
of a single demonstration.
The section
is divided into common topics, with various questions and
answers. Choose which feature you would like to know more
about. If your question has not been answered here, please
e-mail us and we will provide you with the information as
soon as possible.
Integration/StoreBuilding
Will the
cart work with my current web site?
Yes. The cart runs on standard HTML forms, with parameters
passed back to our servers. To make integration even easier,
you can obtain an HTML Form Wizard in the Merchant Tools
area, this wizard will write all the necessary code for
you, which you can then paste into your own pages.
Is there
a limit to the number of products I can use with the cart?
No. You can have an unlimited number of items.
Do I need
to install any software on my site?
No. The cart is housed on our secure servers. All processing is done from
this location. You will only need to pass the form fields
to our servers from your pages.
Can I
customize the server generated pages? Such as the Check-Out
and View Cart pages?
Yes, you can add background images, headers,
footers, and custom buttons. You can also control the fonts,
and layout of the tables generated by these pages.
What are
the limits to this customization?
You CANNOT use scripting of any kind on the server generated pages. This
would include things like roll-over effects/ mouse-over
buttons.
Can I
use framesets?
Yes. Framesets are supported. To easily target
the framesets, you can use the HTML Form Wizard.
Where
is a customer directed to when they choose to continue shopping
after adding an item to their cart?
When a customer adds an item or items to their cart they
are directed to a page generated on our servers. This page
contains either a text or image link to prompt the customer
to continue shopping. By default this will link to either
your home page or the page you specified when you set up
your account.
Can I
change where they are directed to?
Yes. By passing a parameter in your forms, you can determine
which page this text or button should direct them to. For
example you can direct a customer back to the page they
came from.
I am just
starting my internet business, and know very little about
programming and design. Will this be difficult for me to
integrate or use?
Yes and No. The cart runs on standard HTML form tags, so
some knowledge regarding forms and their programming requirements
is assumed. If programming is new to you, or you are uncomfortable
with the idea of programming it yourself, you might want
to consider purchasing our GOCommerce package that includes
all you need, including cart service and programming.
SHIPPING
Does the
cart calculate shipping?
Yes. Shipping charges are calculated and added to the final
total order.
Can I
use various shipping methods?
Yes, your customers can choose various shipping methods
and costs such as Overnight, or Ground. The costs will be
calculated accordingly.
Can I
markup shipping costs to cover handling also?
Yes, just let us know what rates to charge and we will add
them to your cart setup.
Can I
ship using a range of prices, such as orders over $50.00
are charged no shipping?
Yes, just let us know the price ranges.
Can I
leave out shipping altogether?
Yes, you can add the cost of shipping on a per item basis,
or you can eliminate it altogether for items that do not
require it, such as downloadables.
TAXES
Will the
cart calculate sales tax?
Yes, tax can be calculated on a state by state basis. By
default no tax is charged on an order. You must specify
which states are taxable, and the percentage. This must
be setup on the server, so if you are planning on charging
sales taxes, please let us know.
Can I
tax multiple states?
Yes, because taxes are calculated on a state by state basis,
you can specify taxes for each state in which you are required
to charge it.
How does
the system know which customers should pay taxes and which
shouldn't?
The taxes are charged according to the shipping state. If
you charge taxes for the state of California, and the customer
is shipping the item to California, then taxes will be charged.
INVENTORY CONTROL
In the
Golf Tees example, you added a drop-down list for the different
colors. How does the system track multiple choice items?
Each product has a unique part number. Many other carts
require you to assign a single part number to an item, with
variations on the colors or sizes. Our system allows you
to assign a unique part number to each item, even if it
is part of a choice, such as Wooden Tees Red, Orange, or
Green.
ORDERS
How will
I know when I have an order?
When using a payment gateway system in connection with
the cart, you will receive all of your orders via e-mail.
As a merchant you will receive 2 e-mail messages, the first
is generated by the cart, and supplies you with the necessary
information to fulfill the order, such as names, addresses,
and items ordered. The second will come from your payment
gateway, and will tell you the status of the order approval.
You should wait to ship a product until you have received
this order status message.
Do I need
to issue a receipt?
No, the customer is also sent an e-mail confirming their
order and the amount.
What if
the customer's payment method is declined?
If you receive a declined message from your gateway regarding
an order, you will need to contact the customer and ask
for alternative payment. The customer will not receive notification
via e-mail of the approval status.
What about
the security of E-Mail?
All information pertaining to credit card payment is stripped
from all e-mail before being sent out.
